POSITION PROFILE
This is a senior level technical operations position (Problem Eng, ITS Tech Esc) whose main responsibilities include advanced troubleshooting of customer and internal mindSHIFT issues related to networks, systems, and related hardware/software. This position reports to the Network Operations Manager and considered a mid-level technical role with in-depth cross functional understanding of mindSHIFT and supported technologies. The quality of the work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.
This position is for 2nd shift- 1pm - 11pm (Wed - Sat)- there is a 10% shift differential added to your base pay rate.**
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience, and Certifications)
KNOWLEDGE, SKILLS AND ABILITIES
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
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