IT Support Analyst
Slalom, LLC

Job Info

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Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 41 markets across the world, Slalom's teams have autonomy to move fast and do what is right. We are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom was named one of Fortune's 100 Best Companies to Work for the last 5 years in a row and is regularly recognized by our employees as a best place to work.

Job Title:

IT Support Analyst

This role works closely with our IT teams around the globe, providing support for all Slalom employees.

We are Slalom IT:

• We are humble and curious.Technology is our passion
• We getthingsdone.Driving connection and teamwork
• We smile.There are lots of reasons to
• We play.Board games, Video games, Table Tennis, Shuffleboard, you name it
• We have a purpose.We help our people, clients, and communities be amazing

You may be a candidate for this role if:

• You are excitedto get out of bed every day and see what you can tackle
• You are a self-starterwith a creative energy and passion for problem solving
• You enjoy focusing on the customer experience
• You have a thorough understanding of troubleshootingWindows and OSX devices

Responsibilities:

• Triage incoming incidents and requests in ServiceNow (our Service Management System)
• Work with Slalom employees to troubleshoot and resolve a high number of PC, MAC and mobile issues daily
• Facilitate hardware vendor repairs and replacements
• Maintain an accurate Asset Inventory for device changes throughout Slalom
• Provision and deploy devices using SCCM, JAMF, and Intune
• Expand our knowledgebase by researching, validating, and implementing solutions
• Collaborate closely with both internal and external teams
• Meet defined service level targets for response and resolution
• Participate in special projects as needed
• Know when to work and when to have fun

Qualifications:

• A Bachelor's degree in an IT-related field or equivalent industry experience
• 2 to 3 years of experience in helpdesk, service desk or support operations in a corporate environment
• Ability to multi-task in an organized fashion
• Strong technical and analytical troubleshooting skills
• Ability to work independently (remote management) and take ownership of issues, tasks, and problems
• Demonstrated ability to research and resolve
• Ability to work in a fast-paced environment
• Bonus points if you have any: Professional IT certifications, such as A+, Network+, ACMT, MCSA, or similar

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

#LI-BH1

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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