EMCOR Group, Inc. is one of the largest electrical and mechanical construction and facilities and industrial services firms in the United States. In 2019, the Company had revenues of approximately $7.7 billion. EMCOR's services are provided to a broad range of commercial, industrial, utility and institutional customers through approximately 75 operating subsidiaries and joint venture entities. It is a Fortune 500® company with shares listed on the New York Stock Exchange (NYSE: EME). The approximately 34,000 skilled employees of EMCOR have made the Company, in the eyes of leading business publications, among the "World's Most Admired" and "Best Managed." EMCOR's diversity-in terms of the services it provides, the industries it serves, and the geography it spans-has enabled it to create a stable platform for sustained financial results. EMCOR Mechanical Services (EMS) EMCOR Mechanical Services (EMS) provides comprehensive, full-service HVAC and mechanical solutions. Our national footprint of over 3,500 skilled field technicians are trained to work on virtually any brand of equipment in every type of facility in nearly every major U.S. market
Job Title: IT Service Desk Analyst
Job Summary: EMCOR Mechanical Services has an opportunity for an IT Service Desk Analyst.
The IT Service Desk Analyst will provide first and second line technical support to employees of EMCOR Mechanical Services (EMS), both local and remote. The successful candidate will require an aptitude for working with applications and systems in order to undertake analysis, diagnosis and resolution of end user issues. This position can be performed remotely from any location near an EMS business location.
Essential Duties and Responsibilities
Act as a point of contact for phone calls and emails from EMS employees regarding IT issues and queries
Receive, log and manage calls, emails, or text messages from EMS employees into our enterprise Helpdesk ticketing application
Maintain an Asset Database and track changes
1stand 2nd line support troubleshooting of IT related problems from in-house software to hardware, such as iPhones, iPads, Laptops, PCs and Printers
Troubleshoot basic network issues such as broadband and Wireless Access Point issues
Escalate unresolved calls to the infrastructure support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries, adhere to all service management principles and EMCOR policies
Basic Active Directory knowledge, such as resetting passwords, disabling accounts, etc.
Mobile device account management and provisioning
In-boarding new users hardware resources
Excellent communication skills and telephone manner.
Excellent organizational skills
2 years previous IT Service Desk and/or Call Centre experience required
Incident Management experience - Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows and Microsoft Office Suites
Experience using and troubleshooting Outlook issues in a network environment (permissions, calendar sharing, delegation)
Professional certification for Microsoft, Cisco, CompTIA, and other would be desirable
An ITIL qualification is desirable but not essential
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
According to the US Bureau of Labor Statistics, employment in construction and extraction occupations is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations, and gain about 296,300 new jobs. Overall growth in the economy and population will increase demand for new buildings, roads, and other structures, which will create new jobs in construction and extraction occupations.
According to BLS, the median annual wage for all construction and extraction occupations was $48,610 in May 2020, which was higher than the median annual wage for all occupations of $41,950.