IT Manager/Cloud Network Engineer
Koniag Technology Solutions

Job Info

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Koniag Technology Solutions, a Koniag Government Services Company, is seeking an experienced IT Manager/ Cloud Network Engineer with an active Secret Clearance and Current OSD experience to support KTS and our government customer in Arlington, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Overview:
This opportunity is for a unique individual with a broad skill set that can provide IT Service Desk support in Cloud Engineering for the Cloud Computing Program Office (CCPO). The individual will be part of a team developing an internal and external Tier 1 to Tier 3 Help desk as well as conducting an analysis and documenting help desk usage. The individual will also need to work cross functionally to develop help/service desk solutions to ensure the mission of the CCPO is achieved.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Support and maintain the full scope of CCPO Tiers 0 - 3 Help and Service Desk including web self-service, agent reference content, incident flow creation, ticketing, resolutions, and M&P's.
• Provide telephony, tools and automation systems technical implementation, monitoring, including capacity management.
• Solicit and document Help and Service Desk requirements for new and evolving CCPO support needs.
• Provide agent role duty planning, rotational staffing, and resource capacity management.
• Provide incident reporting and metrics.
• Assess and evaluate DoD client enterprise cloud questions and usage.
• Create and maintain technical documents including software and systems engineering diagrams, systems operations documents, testing and evaluation (T&E) plans and T&E reports, and user operations guides.
• Study cloud computing product offering samples and communicate with cloud computing requirements designers and developers.
• Work with technical staff to make cloud and cyber products easier to use.
• Manage Atlassian tools - JIRA, Confluence, and JIRA Service Desk (all cloud based)
• Perform technical writing/editing, editorial consultation, proofreading, or overall documentation review for various documents.
• Assist other team members in other specialties as needed to accomplish the overall mission.

Work Experience, Knowledge, Skills & Abilities:

• 8+ years related experience.
• At least one (1) certification with a focus on cybersecurity, including CISSP, CISM, CISA. Other certifications or advanced degree/experience may be allowable in substitution
• Understanding of multiple cloud environments.
• Requires deep analytical thinker who can assimilate large amounts of information quickly.
• Extreme comfort speaking with Department executives required.
• Requires deep understand of the state of the art in cloud technologies.
• Highly motivated professional and capable of managing demanding workload while prioritizing and managing competing priorities
• Experience with DOD IT business processes (desired)
• Knowledge of MacBook iOS/Linux (desired)
• Demonstrates excellent communication skills, a high level of integrity, critical thinking, and leadership courage.
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Powerful analytical and problem-solving skills - including the ability to develop solutions in new and creative ways.
• Ability to organize and manage large amounts of data, files, tasks, schedules, and information
• Ability to work independently on projects, from conception to completion
• Desired - Know how to navigate the DISA Joint Service Provider (JSP) to get work done.
• Exceptional written and verbal communication skills.
• Comfortable in a fast paced/dynamic environment.

Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com
EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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