IT Executive Support Lead
Mosaic

Tampa, Florida

Posted in Mining


This job has expired.

Job Info


Are you our next IT Executive Support Lead?

As the IT Executive Support Lead you will create a seamless, consistent, high quality technology experience for Mosaic senior leadership through the White Glove program. You will bring your passion for customer service, relentless pursuit of quality, attention to detail, maturity in judgment, respectful strength and tenacity, and composure under pressure to the role. This is an excellent opportunity for someone ready to step up from being an executive support technician into a leadership role with highly visible internal clients.

What will you do?

  • Provide direct expert support to Mosaic executives and their executive assistants that strives to go above and beyond for customer satisfaction.
  • Supervise day-to-day White Glove operations and Technician(s), ensuring the quality, standards and meeting the expectations of the senior leadership and Executive Assistants are met on a daily basis.
  • Partner with other internal teams to deploy and support custom/special projects for executives to meet their unique IT and technology needs.
  • Support technology-related needs (computers, video conferencing, software) in preparation for and during executive meetings that include quarterly board meeting, investor meetings, global town hall meetings, and other premier meetings.
  • Partner with IT peers in the development, preparation, and delivery of IT-related training materials to enable executives and assistants with the proper use or various IT products and services (e.g. process documents, knowledge articles, quick reference guides, graphical aids, training videos and/or presentations, and actual hands-on training).

What do you need?
  • 5+ years of experience providing Executive desktop support to include hardware and software installation, troubleshooting, and configuration both mobile and non-mobile is required.
  • Broad general technology knowledge, which will include software, PC, peripheral, video conferencing and mobile knowledge with applied corporate experience is required.
  • Bonus if you have all or one of the following: ITIL V3 or V4 foundations, supervisory experience, and/or working knowledge of Microsoft Teams
  • Candidate must meet a high level of professionalism, communication, both written and oral, and sensitivity to requirements unique to executive support.
  • Ability to develop rapport with key stakeholders
  • Proactive support and problem-solving mindset with demonstrated ability to troubleshoot issues and work with internal and external IT resources to determine root cause and resolution options.

Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.
Mosaic participates in the US E-Verify program.

Must be legally authorized to work in the United States

We Help the World Grow the Food it Needs - Apply today and join our team!


This job has expired.

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