IT Desktop Support Technician
Roth Staffing Companies

Job Info

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IT Desktop Support Technician

Employment Type: Contract to hire

Workplace Type: 100% Onsite

Typical working Hours: 8am - 5pm M-F

Location: Northridge, CA (91325)

Compensation: $23-25 per hour

Overview:

As an IT Desktop Support Technician, you will support the technical needs of employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives, and welcomes feedback, and exhibits objectivity and openness to others' views.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided.
• Walk the users through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in ticketing system.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Requirements:

• 1-3 years of professional experience working in an IT Support, Desktop Support, Help Desk Technician, or similar role.
• BS/BA Degree in Information Technology, Computer Science, or relevant field (preferred)
• Microsoft MCSA or similar certifications (preferred)
• Experience supporting & troubleshooting with Windows Operating Systems (7, 8, 10 and 11).
• Basic network troubleshooting skills and understanding of network protocols (TCP/IP, DNS, etc.)
• Experience supporting Office 365 (preferred)
• Understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent written & verbal communication skills
• Customer-oriented and cool-tempered

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.