IT Business Analyst - Senior
American Cybersystems, Inc.

Job Info

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With direction from Manager Global Digital Tools, the Sr. Global Digital Sr. Business Analyst will lead the implementation, update, and consolidation of a portfolio of digital tools to support global sales and marketing efforts for consumers as well as Independent Beauty Consultants (IBCs). This role will be responsible for driving new feature requests from markets and regions related to our global applications (mobile and web), effectively prioritizing, planning, and implementing ideas and projects, initiating change by providing data-driven recommendations related to improving business operations, and promoting innovation ideas to elevate Global Digital transformation. This role requires critical thinking, understanding of different levels of technology (including mobile) with an emphasis on digital user experience in a global setting.
Essential duties and responsibilities:
• Lead digital tools projects to meet measurable objectives, contributing to the strategy development, roadmap, and execution for mobile and web app initiatives with a focus on global functionality that benefits the IBC and her customer.
• Manage support tickets from markets and regions by performing initial triage of incoming bugs for supported applications, following up with vendors or local partners if needed, and providing solutions on a timely manner to stakeholders.
• Collaborate with key stakeholders to understand region and markets needs or gaps, identifying new initiatives and opportunities that contribute to company growth and providing the IBC a personalized experience helping them book, sell, and build teams.
• Collaborate with key stakeholders at Corporate which include Global Digital Experience teams, Marketing, IT, Legal and others.
• Communicate application roadmaps and upcoming changes to stakeholders.
• Analyze metrics and user experience to provide recommendations for global digital tool enhancements and updates.
• Research and promote innovation in digital technologies to maintain the company's competitive advantage and global digital presence while identifying gaps and opportunities.
• Conduct market research and strategic analysis.
• Develop and maintain relationships with vendors and internal key partners.
Requirements:
• B.A/B.S. degree required; Digital Marketing, Information Sciences, or Emerging Media is preferred.
• 3+ years of experience working with consumer-facing digital tools. Has a solid grasp of technical functionality, preferred someone with knowledge of mobile technologies IOS/Android, application interface/integration UX (mobile and web), and digital analytics.
• Must have excellent oral and written communication skills to collaborate successfully with a diverse group of individuals, including region partners, IT teams, corporate marketing, digital experience and outside vendors, among others.
• Self-sufficient, organized, with ability to execute multiple projects at the same time.
• Effectively transfers task execution and timeline requirements.
• eCommerce and UI Analysis experience preferred.
• Understanding of the needs of a Direct Selling company, or experience working in the beauty industry preferred.
• Must have basic knowledge about makeup and color products.

PAY RANGE AND BENEFITS:
Salary Range*: $62-$65 on W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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