IT Applications Analyst II - Scheduling
Billings Clinic

Billings, Montana

Posted in Health and Safety
15 days ago


Job Info


You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

 

IT Applications Analyst II - Scheduling

IT CLINICAL (Billings Clinic Main Campus)

req1105

 

Shift:  Day

Employment Status:  Full-Time (.75 or greater)

Hours per Pay Period:  1.00 = 80 hours (Exempt)

Starting Wage DOE:  $60,736 - $75,940

This position servesas the primary technology resource for the clinical, financial and/or 3rd partyinformation systems within a business unit and/or division. Responsibilitiesinclude planning and design of business solutions and resources needed to meetbusiness goals/objectives, facilitate the integration of data, information,knowledge and/or systems to support improved productivity, efficiency, decisionmaking, and/or quality outcomes for all clinical, financial or 3rd party roleswithin Billings Clinic and its regional partners. Position is responsible forimplementing and operational support of system configurations, analyzing data,information and information system requirements. Provides technical expertiseas a consultant to the user community for Billings Clinic and its regionalpartners. Responsible for on-going training and education of all user personnelwithin assigned support areas.

Essential Job Functions

* Supports and models behaviors consistent with BillingsClinic's mission, vision, values, code of business conduct and serviceexpectations. Meets all mandatory organizational and departmental requirements.Maintains competency in all organizational, departmental and outside agencystandards as it relates to the environment, employee, patient safety or jobperformance.
* Provides day to day operational support for assignedsystems. Participates in supported system implementations for Billings Clinicand its regional partners
* Acts as a liaison and expert with the end-user community,and software vendors to identify problems and concerns regarding the overallperformance and/or effectiveness of the technologies and workflows that impactsupported users. Researches, analyzes and provides recommendations forcorrective action to resolve problems with the internal functionality of the systemand/or integration of information between systems. Collaborates with thetechnical resources and/or software vendor with recommendations for systemenhancements, detailed information regarding technical or functionalityproblems and assists with implementation of recommended fixes.
* Utilizes lifelong learning skills to maintain currentknowledge of trends and developments related to specific role and/or area ofexpertise as it relates to information management systems and the assigneddepartment, business unit and/or organization. Identifies and seeks out growthopportunities and shares knowledge with colleagues.
* Performs additional duties as defined for the specificrole. See table below. Performs other duties as assigned or needed to meet theneeds of the department/organization.

Knowledge, Skills, and Abilities

* Responsible for providing home internet access and cell phone
* Work with project timelines, resources, deliverables and constraints.
* Support solution delivery to meet organizational needs with assigned applications.
* Strong written and verbalcommunication/presentation skills.
* Highly organized and attention to detail oriented with theability to exercise sound judgment
* Take ownership and accountability of assignments anddemonstrating a strong, self motivated work ethic.
* Project management skills with ability to participate inprojects and teams.
* Analytical and decision making skills
* Creative problem solving skills
* Healthcare Experience
* Office 365 applications (Outlook, Word, Excel, *PowerPointand Project)
* Billings Clinic policy and procedures, both organizationaland departmental
* Billings Clinic Code of Conduct
* Billings Clinic IT Confidentiality Agreement
* HIPAA and confidentiality requirements
* Billings Clinic Corporate Compliance Program
* Demonstrate independent competency of subject and technicalmatter for assigned applications during implementation, maintenance and updateson supported systems.
* Provide front line application support for Billings Clinicand Regional end-users.
* Provide a bridge role between IT and the user community,communicating and translating between different perspectives or views aboutoperations using different vocabulary to match those views.
* Build and maintain relationships with end-user staff tobetter understand and anticipate their objectives, needs and expectations.
* Understand and document operational support and assist withworkflow documentation to ensure systems perform as expected.
* Participates in cross-functional teams and projects toensure integration of new business initiatives within processes and systems.
* Execute and refine test scripts and test plans.
* Develops and conducts user training in applications either1:1 or in a group setting
* Work with external vendors and internal staff/teams withinBillings Clinic to troubleshoot system issues, ensure system security,stability, reliability and flexibility to meet business needs.
* Participate in on-call rotation
* Up to 25% travel for regional projects and support
* Supports and models behaviors consistent with the vision,strategy and tactics of Billings Clinic and department/service.
* Adheres to policy and procedures of Billings Clinic anddepartment/service.
* Demonstrate expert mastery of subject and technical matterfor assigned applications during implementation, maintenance and updates onsupported systems. Acts as a mentor, trainer and subject matter expert on supportedsystems
* Provide front line application support for Billings Clinicand Regional end-users.
* Provide a bridge role between IT and the user community,communicating and translating between different perspectives or views aboutoperations using different vocabulary to match those views.
* Build and maintain relationships with end-user staff andleadership to better understand and anticipate their objectives, needs andexpectations.
* Understand, design and document operational support andassist with workflow documentation to ensure systems perform as expected.Performs Quality Control functions.
* Lead and participate in cross-functional project teams toensure integration of new business initiatives within processes and systems.
* Execute and develop test scripts and test plans.Coordinates testing efforts.
* Develops and conducts user training in applications either1:1 or in a group setting
* Work with external vendors and internal staff/teams withinBillings Clinic to troubleshoot system issues, ensure system security,stability, reliability and flexibility to meet business needs. Serves asinternal or external escalation contact.
* Participate in on-call rotation
* Up to 25% travel for regional projects and support
* Supports and models behaviors consistent with the vision,strategy and tactics of Billings Clinic and department/service.
* Adheres to policy and procedures of Billings Clinic anddepartment/service.
* This position will be responsible for participating inmultiple project initiatives with aggressive timelines. Position requirescompetent organizational skills to help meet project goals and objectives.
* This position has a high level of responsibility forsystems that impact the outcomes of patient care and the financial viability ofBillings Clinic.
* Under minimal supervision, performs in-depth, complexanalysis and develops recommendations and actions to be taken as part of a teamand individually. Analysis and evaluation processes require high levels ofcreativity, logic and the ability to conceptualize as well as break downconcepts into detailed components. Analysis requires the use of informationstructures, information processes and information technologies.
* Aptitude for learning new systems and technology for futureincorporation or integration
* Manage multiple responsibilities in a fast-moving, highvolume environment
* Work independently and in a collaborative team environment
* Diagnose problems and recommend appropriate solutions
* Ability to interact with others pleasantly, and efficiently
* Customer focused

Minimum Qualifications

Education

* Bachelor's degree and/or equivalent work experience (5+ years). An equivalent combination of education and experience related to the identified tasks, knowledge, skills and abilities will be considered

Certifications and Licenses

* Current Montana license/certification/registration as applicable and appropriate to education/training (RN, Pharmacist, MD, Medical Technologist, etc.)
* Current state driver's license and the ability to be insured to operate Billings Clinic vehicles

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.



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