IT analyst
Horizontal Talent

Job Info

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Hybrid- Dallas, TX
IT Analyst,
Direct Hire
Drug and background: Done by Client

Our Client is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for an IT Analyst in our Dallas office.

The IT Analyst leverages technology to provide business solutions and support to drive organizational effectiveness and continuous system improvement.
The hours for the IT Analyst will be Monday through Friday, 8:00 a.m. to 4:30 p.m. with the ability to cover other shifts, after-hours, and weekend projects, as needed.
In this capacity, the IT Analyst will:

• Work as a technology subject matter expert and propose and assist in implementing solutions to technology challenges and/or processes to improve efficiencies;
• Participate in planning and supporting Enterprise meeting technology events, including video conferences, presentations, and client meetings;
• Provide effective, desk-side technical support to users for hardware and software issues or requests;
• Foster data security policies and best practices;
• Maintain the operational availability of computer-related equipment and IT resources, including PCs, printers, video conference equipment, projectors, servers, data/telecommunications equipment, network infrastructure, and audio-visual systems;
• Assist with special projects, events, and initiatives;
• Maintain asset management activity and status of Firm-owned hardware and forecast inventory needs;
• Work overtime as necessary; and
• Handle additional IT projects as assigned.

Qualifications:

• Bachelor's degree (preferred);
• ITIL V3 Foundations or higher and/or understating of ITSM, ISO/IEC 20000 methodologies and practices
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware, and networking technologies;
• At least 3 years of experience in LAN, WAN, and network systems support and management;
• At least 3 years of experience configuring, installing, and maintaining client PC operating systems and related devices;
• At least 3 years of professional services or law firm experience (preferred);
• Advanced to expert proficiency in Microsoft Operating Systems;
• Advanced to expert proficiency in Microsoft Office Suite;
• Advanced proficiency in Microsoft Operating System application installation and configuration processes;
• Advanced proficiency with data security and security applications;
• Ability to manage own time and multi-task in a fast-paced environment;
• Advanced proficiency in remote access architectures, applications, and technologies (Citrix, VPN);
• Advanced proficiency with Smartphone and personal wireless technologies (iOS, iPhone, iPad);
• Advanced proficiency in networking technologies, cabling topologies, and related applications;
• Advanced proficiency in installation and configuration of modems, routers, data communication devices, networking devices, and cabling;
• Advanced proficiency in Inter/Intra/Extranet technologies;
• Advanced proficiency in Document Management Systems (WorkSite/FileSite);
• Fundamental to Advanced knowledge of customer service principles and practices;
• Ability to troubleshoot complex issues regarding video conferencing hardware and infrastructure; and
• Experience with audio receivers, projectors, microphones and other audio/visual devices a plus.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Voluntary 401k plan and profit sharing
• 10 paid holidays per year, and a generous PTO program
• Family Support including Paid Parental Leave and Fertility coverage
• Bright Horizons (Back-up child care, elder care and online tutoring)
• Dependent Care
• Wellness programs (Employee Assistance Program, mental health and well-being events)
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!

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