Inside Account Manager
Colgate Palmolive

Phoenix, Arizona

Posted in IT


This job has expired.

Job Info


No Relocation Assistance Offered
# 115680 - Phoenix, Arizona, United States

CP SkinHealth Group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, CP Skin Health Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

CP SkinHealth Group is a part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits package includes medical, dental, vision, matching 401K, company-paid disability and more. Plus our employees have access to our amazing skin care products!

We are looking for an Inside Account Manager to join our team and provide top-notch sales and customer service to our EltaMD customers. The Inside Account Manager is responsible for achieving monthly sales goals and business objectives from your list of current customers. The Inside Account Manager interacts with EltaMD customers to build relationships, place and grow orders, and provide high level customer support. This individual has a strong attention to detail and enjoys providing solutions to dermatologists. This position is based in Scottsdale, AZ.

What You'll Do:

  • Engage with the existing EltaMD customer base and cultivate new business to achieve sales goals by consistently focusing on the EltaMD customer service standards and going above and beyond for every customer at all times.
  • Remain focused on monthly, quarterly and annual sales goals and business objectives.
  • Directly manage the performance of 200+ EltaMD customers utilizing a virtual support model. Engage with customers by using outbound calls, virtual meetings and email communications.
  • Develop a deep understanding of customer's needs and design support methods to proactively provide a high level of customer service and grow sales.
  • Answer product questions from dermatologists that lead to compelling recommendations.
  • Attend advanced training sessions to learn about product updates and revised protocols.
  • Inspire customers to attend continuing education opportunities.
  • Document interactions with customers through C4C/Service Cloud

What We're Looking for:

  • A licensed esthetician with experience in sales and a passion for assisting EltaMD customers.
  • High level customer service skills and the ability to connect with dermatologists and staff.
  • High attention to detail, with excellent verbal and written communication skills
  • Problem solving and critical thinking skills
  • Creative mindset and ability to think outside of the box
  • Resilient and able to thrive in a fast paced environment with strong multi-tasking abilities
  • Demonstrated ability to influence others for maximum effectiveness
  • Actively seek in-depth understanding of EltaMD products and services

Required Qualifications

  • High school degree or equivalent
  • 3+ years in sales and customer service
  • A documented history of sales success
  • CRM customer management experience
  • Working knowledge of Microsoft Office (Word, Excel etc.) or Google Suite (Docs, Sheets, etc)

Preferred Qualifications

  • An active esthetics license
  • Call center or phone sales experience
  • Strong understanding of current skin care ingredients, protocols and trends.
  • Prior working experience in the medical field
  • Bilingual English/Spanish a plus

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill's Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom's of Maine please visit http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


This job has expired.

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