Information Technology Site Support Analyst
SSM Health Businesses

Madison, Wisconsin

Posted in Health and Safety
3 days ago

Job Info

It's more than a career, it's a calling.
WI-SSM Health West Beltline

Worker Type:

Job Highlights:

Do you enjoy providing onsite IT support to internal customers? Do you have 3 years experience with this type of work? If so, we'd love to talk with you! This is an exciting opportunity to join a mission-minded organization!

Job Summary:
Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.

Job Responsibilities and Requirements:


  • Provides troubleshooting, training and implementation of clinical and business systems.
  • Coordinates desktop, laptop, telephony and peripheral device support.
  • Documents and troubleshoots issues.
  • Promotes IHT standards and procedures in completion of work activities.
  • Supports Active Directory tools including group management, script execution, GPO and software deployment, folder and file share access.
  • Supports multiple operating systems including Windows, iOS, and Android.
  • Ensures that network devices are maintained with current virus protection and software patches.
  • Works with Enterprise Network Services to implement and maintain technology standards for WAN and LAN connectivity and all infrastructure components required to maintain a highly available network.
  • Documents and troubleshoots issues while appropriately utilizing the service ticketing system.
  • Performs other duties as assigned.

  • Bachelor's degree in computer science or related field, or equivalent years of experience and education

  • Three years' experience

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

93070009 Facilities Management - SMHMC

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

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