RESPONSIBILITIES:
Kforce has a client in search of an Implementation Technician in Baltimore, MD.Summary:This position is responsible for leading the timely installation and service of connectivity products in the Client offices. This includes: Managing the timely installation, training, upgrade, relocation or removal of the products; Coordination and implementation of: Phone, DSL Cable-modem communications and Cabling; Preparation and performance of ASCII downloads; Ensuring patient historical results are available to client where possible; Working with Dispatchers and others to schedule installation events. They will be the single Point of Contact with Client and Sales for status of installation; Follow-up with clients to ensure satisfaction with installation and training. You will have communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk, Conduct a phone survey with the client to identify best product for the Client, Ensuring accurate and complete paperwork for Installers, Performing post-installation survey to ensure quality.REQUIREMENTS:
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