Implementation Specialist
The Judge Group Inc.

Job Info

Location: REMOTE
Description: Our client is currently seeking a Implementation Specialist

100% remote - can sit anywhere in the US

Mon-Fri - business hours

JOB DESCRIPTION:

•Train customers on using software to achieve their goals in an upbeat manner either remotely or on customer premise

•Develop trusted, ongoing relationships with customers

•Provide day-to-day first line software support to customers in a professional and friendly manner;

•Respond to queries either over the phone or via email;

•Ask questions to determine the nature of customer issue, determine whether training or a software fix is required, provide training as needed

•Utilize a service desk ticketing system to track and execute tickets;

•Proactively find ways for customers to more successfully use the application

•Understand customer data analysis requirements

•Investigate and act to resolve requests according to feasibility;

•Follow processes and procedures to resolve outstanding request according to SLA;

•Follow-up with customers to ensure their issues has been resolved;

•Carrying out non-regression & regression tests; and

•Support QC and QA product improvement efforts

•Generate tailored reports for internal purposes.

Requirement

•Certified Medical Coder (CPC or CRC)

•Risk Adjustment (HCC or Medicare Advantage) experience

•2+ years of professional experience;

•Must have experience either leading a team of coders or educating/training coders

•Capable listening to a customer need, understand their unique goals and requirements, and provide solutions with training and data analysis

•Create unique analysis to satisfy customer requirements using advanced Excel skills;

•Demonstrate excellent verbal and written communication skills;

•Ability to work well in a team and independently;

•Fast learner

Sub Requirement:

Resume on Judge Letterhead

Resume and bullets should highlight their exp training/leading coders

Copy of their Certification

Candidate's city/state

salary requirement

Please send qualified interested resumes to Dave Friedman at Dfriedman@judge.com

Contact: dfriedman@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com