HR Operations Specialist (Customer Service)
HAYS

Job Info

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The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Global Provider of Financial Services Technology Company is seeking a HR Operations Specialist (Customer Service) in Brookfield, WI.

Role Description

As an internal HR Operations expert you will field questions through a portal that will narrow the scope of their question to defined areas. You will then respond with factually based answers to guide our Associates in the proper usage of benefits, and all HR operational processes.

This HR Ops Specialist role is a high volume generalist position. It operates in some ways like a call center. The team members are on phones and managing multiple inboxes all day answering associate questions on HR policies. They will often manage up to 100 email/calls per day, but they have to be the experts on the HR policies. They also have to be highly detailed and very focused on auditing business processes within our system of record, Workday.

Customer service skills are highly important. But not in the way some call centers operate. You need to have a conversation with every associate and ask the right types of questions to know what their concerns are-which may not be straightforward. You need to discern when policies may be treated differently based on the scenario. So they cannot be on "auto pilot" and crank through the calls and emails. You have to think through each person and their questions to give the right answers. So this role is definitely one that builds perseverance-but works out great for those who want an HR career. After one year you will be more knowledgeable about all HR topics than your average HRBP.

Skills & Requirements

• High School Diploma required
• 1 Year or more of Business experience
• Bachelor degree (preferred)

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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