Homeless Engagement Specialist
Goodwill Southern California

Los Angeles, California

Posted in Not for Profit and Charities


This job has expired.

Job Info


Job Description
Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal!

This is a Grant Funded position and will be evaluated each fiscal year to determine continuance.

Primary Responsibility / Summary

The Homeless Engagement Specialist is primarily responsible for accessing resources for providing intervention and emergency services for homeless persons residing in non-traditional housing within the vicinity of Goodwill Retail locations. The Homeless Engagement Specialist offers individuals experiencing homelessness the opportunity to mitigate their current experience with access to resources. These services and referrals are provided to homeless persons where they are living. The specialist spends a major portion of their workday in the field. Goodwill Southern California greatly values our employees' health and well-being. Per company Policy, all our employees are required to be fully vaccinated for Covid 19.

Essential Duties & Responsibilities

  • Work with team members to assist homeless people in response to retail store leadership and while performing outreach duties
  • Work to identify and investigate homeless situations based on requests received
  • Provide linkages to resources available for the homeless population
  • Maintain a comprehensive up-to-date resource base for homeless services and referrals for direct support as well sharing with Workforce and Career Development staff
  • Maintain up to date LaunchPad Records (internal database) for services provided to clients directly in the field
  • Work with Senior staff to plan a daily schedule and weekly goals
  • Maintain professional relationships with offices of local government, and City and County Departments
  • Attend regular Goodwill meetings and provide trainings on homeless services, as needed
  • Represent Goodwill at community meetings and advocate for clients and services
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a very active position.
  • Driving record must be accepted by the organization's insurance vendor.


  • Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education & Experience
    • High school diploma or general education degree (GED) preferred.
    • 3 years of direct experience in resource referrals and direct service to communities facing homelessness.
    • Proven record of partnerships with homeless serving organizations.
    • Strong interpersonal communication skills; possess abilities to work with all levels of employees.
    • Experience in Social Work, Homeless Services or working with other marginalized populations.
    • Experience working with diverse populations including individuals with substance abuse and or multiple diagnoses preferred.
    • Multi-tasker; well organized with consistent follow through.
    • Ability to work with minimal supervision.
    • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.
    • Experience performing intakes and assessing social service needs.
    • Working with substance abusers and/or persons with multiple diagnoses
    • Ability to maintain professional relationships with diverse organizations and community representatives.
    • Good conflict resolution skills.
    • Applicants should possess a positive attitude, an ability to comfortably interact with diverse populations, be energetic and independent and have strong desire to learn.

    Certificates, Licenses, Registrations
    • None
    Other
    Qualifications
    • 60 wpm, 10 key touch.
    • Possesses a valid driver's license and state-required auto insurance.
    • Ability to handle confidential information.
    • Punctual and dependable attendance.
    • Free from alcohol and drug abuse.
    • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
    • Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.
    English Language Skills
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
    Mathematical Skills
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    Reasoning Ability
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Computer Skills
    • Must have proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and Outlook.

    Required Training
    • New Hire Orientation
      • Complaints/Grievances
      • Confidentiality
      • Corporate Compliance
      • Values and Diversity Training
      • Conflict of Interest
    • Safely Surrender Baby Law
    • Mandated Reporter Status
    • Data Systems
    • ADA and Reasonable Accommodation
    • Safety Training
    • Any other training required by law, funders, and the organization.
    Values-Based Work Environment Notice

    Goodwill Southern California provides a values-based work environment for our employees .All individuals are expected to support and promote our values:
  • We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  • We conduct business with transparency, integrity and accountability.
  • We serve, empower and advocate for our clients, community, business partners and each other.
  • We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
  • The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

    Pre-Employment Testing
    • Background Check
    • Drug Screen
    • COVID-19 Vaccination Verification
    • Employment Verification
    • Live Scan
    • MVR

    Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
    Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
    Equal Employment Opportunity
    Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
    Nondiscrimination on the Basis of Disabilities
    In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
    It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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