HIM Operations Coordinator
Mass General Brigham(PHS)

Job Info

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About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary:

Under the general direction of the Manager of Health Information Management, the Operations Coordinator is responsible for performing ongoing data reporting, data import/exports, generation of mass communications, and monitoring of work queues for areas within HIM's sphere of interest.

The Operations Coordinator works with management to ensure that the data and functions needed to maintain day to day operations are provided in a timely and consistent manner. S/he will assist with audits, processes, and report delivery for initiatives within the Health Information Services.

Principal Duties and Responsibilities
• Provides internal Help Desk support for HIM operations. This includes assistance with resolving or routing Service Now/Partners IS help desk tickets.
• Provides support to department leadership in the advancement and maintenance of projects and programs related to HIM's sphere of interest.
• Maintains lists, performs mass mailings or broadcast communication, and carries out any ongoing operational processes for projects and programs.
• Performs manual import and/or export of data from various applications to support HIM operational work and databases.
• Facilitates EHR access for new employees in research. This includes reviewing IRB documentation to ensure that applicants are listed as study staff before approving access request.
• Reviews and approves legacy system access to clinical information for regulatory reviews and/or research purposes
• Coordinate EHR access for non-employees to facilitate regulatory reviews, audits, and surveys. Provides implementation support for the hosts of the non-employee users.
• Manages user access to EHR operations applications. This includes adding/editing/removing users in PAS/application.
• Works with the PeC clinical team to conducts ongoing user permission audits to ensure access levels are appropriate to employee's role
• Acts as a key department contact for customers/employees affected by institutional HIM projects and programs.
• Generates reports from our clinical systems to monitor for documentation compliance. Communicate results to practice managers and clinical leadership.
• Upon request, creates ad-hoc status reports from supported applications either in source system or via data export into database/spreadsheet. This includes any import functions, query building and report formatting required to deliver the desired results
• Perform other duties requested.
• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Qualifications
Qualifications (MUST be realistic, neither overstated nor understated, and related to the essential function of the job).

EDUCATION:

Associate's degree required. Bachelor's degree preferred.

EXPERIENCE:

• 2+ years customer service/help desk experience a plus
• Health Information Management department or in the administrative/business/clinical area of healthcare preferred.

Skills/Abilities/Competencies Required (MUST be realistic, neither overstated nor understated, and related to the essential function of the job).

• Organized, detail oriented, and work well in time sensitive situations.
• Strong interpersonal and customer service skills. Proven conflict resolutions skills.
• Able to communicate in a clear and concise manner.
• Ability to work independently, and as part of a team
• Strong critical thinking, problem solving, and prioritizing skills.
• Experience with managing projects, multiple initiatives and manage competing priorities

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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