Helpdesk Analyst
Beacon Hill Staffing Group, LLC

Job Info

Beacon Hill Technologies is seeking a Junior Systems Analyst for its location in the SC area. The Systems Analyst's role is to support and maintain in-house computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while insuring optimal workstation performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. The ability to work with end users to identify and deliver required PC service levels is key, as well as the ability to manage issues received via incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. The Systems Analyst role is key for ensuring smooth and reliable operation for fulfilling business objectives and processes. This is a great opportunity to join a manufacturing industry leader!

Required Skills

  • 2+ years' experience within a helpdesk/desktop analyst role
  • Experience with both physical and virtual servers
  • Experience with Active Directory (group policy is a plus, not required)
  • Strong Troubleshooting ability
  • Knowledge of Windows technologies
  • Patching Experience and knowledge of the impact of what they are patching and who it may effect
  • Protocol Experience with TTPIP
  • Experience interfacing with end-users for insight on functionality, interface, problems, and usability issues
  • Hands-on experience developing test cases and test plans
  • Ability to perform PC, hardware and peripheral equipment improvements/upgrades/repairs/hotfixes
  • Experience installing, configuring, testing, maintaining, monitoring, and troubleshooting end user workstation hardware, networked peripheral devices, and networking hardware products
  • Experience performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users,
  • Ability to recommend and implement corrective hardware solutions, including off-site repair as needed
  • Ability to Apply and install approved upgrades, patches and hotfixes
  • Experience constructing, installing, and testing customized configurations based on various platforms and operating systems
  • Experience overseeing network connectivity of all servers, workstations and other network appliances
  • Great verbal and written communication
  • Ability to work independently, as well as part of a team
  • Service mentality and attitude

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Future™

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