Help Desk Specialist
SAIC

Job Info

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Job ID: 2201225

Location: WASHINGTON , DC , US

Date Posted: 2022-01-24

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Yes

Description

SAIC is seeking a Help Desk Specialist to support our client's internal and external customers.

Duties generally include but are not limited to the following:

• Answer and respond to customers' requests via phone and email
• Identify, research, and resolve customer issues
• Provide accurate and timely ticket documentation
• Meet and exceed required metrics and Service Level Agreements (SLAs)
•  Provide timely updates and follow up to customers
• Escalate to internal representatives or system support specialists when appropriate
• Identify and appropriately communicate recurring problems
• Evaluates and prioritizes customer problems and complaints
• Comply with documented regulations, processes, and procedures
• Other responsibilities as may be required by management

Qualifications

Required Skills and Qualifications:

• Associates Degree 
• 1+ year experience in help desk/call center environment ·
• Excellent oral and written communication skills ·
• Strong problem-solving skills ·
• Team player with a strong commitment to customer satisfaction

 

Preferred Skills and Qualifications:

• HDI Customer Service Representative certification 
• Experience with trouble ticketing systems 
• Knowledge with government clients/environments

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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