Help Desk Analyst
Experis

Job Info

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As an System Analyst, you will work cross-functionally to support our international business and users across different locations across Europe; support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group-wide projects such as new office build project, company-wide project support e.g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.

Responsibilities:

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system
• Follow KPI defined by company and team leader

Job requirements:

• 3+ years of desk side work experience in large enterprise companies
• Diploma in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Familiar with Mac and Window OS system
• Pleasant with good telephone manner, mature and independent
• Able to work under pressure, self-motivated, strong problem solving and analytical skills
• Strong data analytic, communication & interpersonal skills
• MCP certified
• Proficiency in both spoken and written English

Preferred Requirements:

• Proficiency in both spoken and written Mandarin
• MAC certified

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