Health Informatic Training Specialist
New Season

Job Info

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For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Business Applications Field Training Specialist

Job Description

New Season

Reports to: Training & Development Manager

Job Code: 154

Department: Education/Training

FLSA: Exempt

Direct Reports: 0

Job Summary:

This position provides training to support Revenue Cycle Management and Information Technology departments. Responsible for ensuring staff are knowledgeable and maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, insurance eligibility processes, patient balance collection, time of service collection, and payment processing. Ensures staff are able to navigate all aspects of the EMR relevant to the job role including but not limited to clinical documentation, medical documentation, and revenue/practice management. Responsible for ensuring comprehension and understanding of concepts covered during training by providing knowledge checks and competency assessments. Responsible for assurance of process development in the organizational EMR system. Develops strategic content to maximize the use and understanding of patient record systems.

Essential Functions:

• Develops and delivers Revenue Cycle Training in the areas of:
• Scheduling of ICD-10
• Registration and Eligibility o Charge Entry, A/R, Payment Posting
• Time of Service Payment Collections o Precertification
• Patient Balance Collection
• Other topics as identified
• Develops and delivers Electronic Medical Record Training in the areas of:
• Medical documentation guidance for medical providers
• Clinical documentation guidance for clinicians
• General EMR navigation for all employees
• Other topics as identified
• Develops training materials including job aids, videos, and how-to manuals based on business policy, procedures, and best practices.
• Facilitates in person and virtual training on a regular basis and explains complex concepts in simple terms.
• Applies adult learning theory when developing and facilitating training programs.
• Ensures training and comprehension of business policies and procedures.
• Ensures competency checks are completed and tailored training is provided to identified needs.
• Provides training updates and reports as needed to business leaders.
• Acts as a catalyst of change and stimulates others to change.
• Promotes access to resources and acts as a liaison between the Revenue Cycle and IT departments.
• Serves as the subject matter expert for the electronic medical record (EMR) system.
• Develops and implements progressive short-term goals that align with the company's vision.
• Accurately assesses strengths and development needs of employees.
• Uses out of the box thinking to provide engaging and thoughtful learning experiences.
• Other duties assigned.

Supervisory Responsibilities:

None

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification: An Associates Degree is preferred.

Experience Requirement: This position will require at least 1 year Behavioral Health, Substance Use, or Methadone Assisted Treatment revenue cycle experience with a consistent track record of achieving metrics. Experience with configuring, troubleshooting, and maintaining an Electronic Medical Record. Experience must include training with virtual and onsite teaching.

Required Knowledge: Proficiency in the use of Electronic Medical Records. Strong knowledge of medical insurance billing and collections with CPT, ICD-10, and HCPC coding and medical terminology. As well as an overall understanding of managed care products (HMO, PPO, etc). Creative ability, writing proficiency, visual graphics design ability. Good organizer and good public speaker at ease moderating small to large groups. Experience with remote learning through technology.

Skill and Ability: Must possess excellent interpersonal skills and oral and written communication skills and exhibit strong listening skills. Attention to detail and solid organizational skills with the ability to gather data, compile information and prepare reports. Proficiency and working knowledge of Microsoft Office and/or Google Office products. Ability to use independent judgement and to manage and impart confidential information while maintaining the highest level of confidentiality, discretion and integrity. Detail-oriented, organized and efficient in daily tasks; excellent time management. Must be able to gather and analyze information/data for reporting purposes. Experienced trainer who focuses on new technologies and stays current with industry certifications. Ability to thrive in a fast-paced environment with change. Must be able to multitask efficiently and effectively.

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking: Ability to convey detailed or important instructions to employees; to communicate with management and outside agencies.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe staff and fellow employees and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movement such as standing, walking, and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

This position requires up to 50% travel.

The position is primarily remote. In the remote telecommuting environment, the employee must have the:

• Ability to operate in a private workspace with a door that closes and locks.
• Ability to secure all work in a locking drawer or cabinet.
• Ability to travel occasionally to the support center for training.

When traveling, employees in the office environment must have the:

• Ability to operate in an open work area with moderate everyday noise.

Core Competencies:

• Communication (verbal and written)
• Analytical Skills
• Information Sharing
• Listening
• Problem Solving
• Teamwork

Mental Activities:

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability: Ability to resolve practical problems and deal with a variety of variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability: Basic mathematics (including statistics) skills required.

Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees and the general public. Ability to communicate fluently in English, second language proficiency helpful.

40CMG Corporate; Orlando Methadone Treatment Center

This job has expired.