Group Manager, Inside Sales
Carlisle Interconnect Technologies

Cerritos, California

Posted in Manufacturing and Production


This job has expired.

Job Info


SUMMARY

The Group Manager for Inside Sales and Customer Service leads a team consisting of multi-site sales offices in the execution of Carlisle's Inside Sales and Customer Service strategy. The focus is on excellence in customer service supporting Carlisle's stated objective of being the easiest company to do business with supporting the AIP of improving the customer experience year over year. At the same time, the Group Manager leads the transformation to Inside Sales with both shared and outright ownership of customer accounts with the responsibility of growing the top line revenue for the account base year over year. They help develop and ultimately are responsible for the implementation of Carlisle's Inside Sales and Customer Service strategy working in conjunction with Carlisle's Market based strategies.

ESSENTIAL JOB FUNCTIONS

* Oversees Inside Sales (IS) and Customer Service (CS) offices for multiple sites, supporting one or more CIT Markets, may have 1 - 3 Inside Sales Managers as direct reports.
* Develops and Implements processes to ensure strong alignment between Outside Sales (OS) team and IS and CS teams by market and/or facility.
* Drives standardization of IS and CS processes per market requirements and to align with CIT's overall IS and CS processes.
* Working with Director of CS and IS, Market Sales Directors and site Inside Sales Managers, sets strong goals and objectives related to delivering outstanding CS and IS, both new business development and key account management. Develops and implements action plans to achieve those objectives. Measures and reports progress against objectives to management on a regular basis.
* Leads and supports Inside Sales managed New Business Development account growth, exceeding Market growth expectations.
* With Market Vertical Directors, leads and supports teams that jointly manage Inside and Outside Sales customer accounts, exceeding Market growth expectations.
* Leads and manages group and market IS and CS Annual Improvement Priorities (AIP's) as required.
* Supports and promotes lean initiatives focused on IS & CS department efficiency improvements.
* Leads, supports and promotes initiatives focused on improving the overall Customer Experience (CX) for assigned markets and/or sites.
* Leads and promotes Talent Management initiatives, ensuring Talent Development plans are in place for key CS & IS individuals and ensuring overall Talent Management initiatives are executed.
* Working with ISM's and Ops Directors, develops and implements CS & IS Function SCDCI boards, ensures and demonstrates usage.
* Acts as Chief Customer Experience officer for assigned markets and/or sites to ensure customer feedback is captured and included in factory and sales office operations, responsible for improvement of Net Promoter or similar Customer Experience feedback measurements.
* Travels to support remote sites as required.
* Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this position, the employee is required to frequently speak and listen, and is occasionally required to stand, walk, sit, stoop, reach, and/or bend. May occasionally lift and/or move files and/or boxes up to 25 pounds. This position uses a computer terminal to access, input and retrieve data. May be required to sit for extended lengths of time. May be subjected to working long and/or irregular hours. This position may be subject to interruptions that may cause a change in immediate priorities and/or work focus. May be subjected to occasional irregular or extended work hours.

*Other duties may be assigned*

SUPERVISOR RESPONSIBILITIES

There may be direct supervisory responsibilities for this position of 1 to 2 professionals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

* Bachelor's degree in business, communication, or a related field and/or 5+ years of experience in a customer service or inside sales role with at least 1 year of customer service and inside sales management and leadership.

LANGUAGE SKILLS

* Ability to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this position, the employee is required to frequently speak and listen, and is occasionally required to stand, walk, sit, stoop, reach, and/or bend. May occasionally lift and/or move files and/or boxes up to 25 pounds. This position uses a computer terminal to access, input and retrieve data. May be required to sit for extended lengths of time. May be subjected to working long and/or irregular hours. This position may be subject to interruptions that may cause a change in immediate priorities and/or work focus. May be subjected to occasional irregular or extended work hours.

*Other duties may be assigned*

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

ENVIRONMENTAL POLICY

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

TRAVEL

Up to 50% as needed.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


This job has expired.

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