GBS Global Process Transformation Lead
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

This is a People Leader role supporting the Record to Report (RTR) Global Process Transformation. In addition to leading global process transformation activities for projects within RTR, a significant responsibility of this role will be to work with the Global Process Owner and Project Management Office to prioritize current/future state documentation and ensure adherence to Bill of Process for all projects, and start to build a sustainable process governance model. The lead analyst will also supervise an analyst who will be responsible for coaching the RTR transformation teams in proper application of the BPMS tools and methodology. Work involves a high-level of initiative, creativity, problem solving, attention to detail, and the ability to communicate effectively across all levels (from Analyst to Leadership). This position is well-suited to a strong senior analyst that is a self-starter with superior communication skills.

The GBS Global Process Transformation Lead will provide expertise, assistance and support to management and business stakeholders by facilitating, gathering and analyzing information using standard tools and approaches to support process optimization and end-to-end visibility.

Core Responsibilities include:

• Meet with enterprise stakeholders to identify, understand and document end-to-end business processes
• Review and develop process documentation on current processes with a view towards continual improvement
• Perform business process re-engineering, requirements definition, process analysis and design, workflow analysis, and developing as-is and to-be business processes
• Assist in the identification and development of Key Performance Indicators (KPIs) to objectively and continually assess process performance and determine process health
• Provide a strategic point of view on where to focus efforts and resources on standardization and process improvement to drive optimal value
• Support occasional process benchmarking activities with internal and/or external partners
• Facilitate training and provide coaching in business process management methodologies
• Identify, define, and prioritize, in coordination with process stakeholders, standardization and process improvement opportunities across the end-to-end process
• Support process optimization by performing strategic evaluation of existing framework methodology and suggesting improvements
• Identify and escalate opportunities to leverage new technologies such as robotic process automation to drive efficiencies
• Establish strong relationships with all levels of business cross-functional stakeholders, manage stakeholder expectations and facilitate discussions to ensure information flow, transparency, collaboration and effective execution of solution aligned to business needs
• Communicate project progress and outcomes to all levels of the organization

Key Elements and Focus Areas:

Communication - Ability to effectively communicate at various levels of the organization tailored appropriately to the audience

Creativity- Creative problem solving and making connections internally and externally to create business propositions

Collaboration - Candidate should demonstrate effective collaboration skills up, down and across the organization

Service Innovation - demonstrated experience innovating in a service environment (tools and methodologies such as LEAN, OPEX, etc.)

Additional Job Description

Qualifications, Skills & Knowledge:

• A Bachelor's in Finance, Accounting, Business or a related field
• (Preferred) CPA, MBA, or equivalent
• Finance related experience (e.g., financial planning, recording, consolidations, or internal/external reporting)
• Experience using Power BI
• Strong client / customer service skills and ability to listen and action the voice of the customer
• Maintain effectiveness in continually evolving environment
• The ability to be a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes
• Ability to rethink existing processes and design a future state aligned with a newly envisioned operating model
• Experience with project and/or program management
• Ability to take a strategic and transformational point of view on an opportunity or project
• Demonstrated ability to work cross functionally in a collaborative, inclusive manner
• Experience leveraging Operational Excellence, Lean, or other structured methodologies to solve complex problems

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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