Responsibilities
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar'spatients and customers. This includes greeting customers, registering patients at check-in and check out, answeringtelephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice'soperations. The FOS is an important team member in achieving patient experience, employee engagement, andfinancial goals. This position is considered a highly functioning position where the team member must be able tomulti-task while at the same time communicate with various customers.
Qualifications
Required Minimum Education:Position requires a high school diploma or equivalent.
Required Minimum Experience:1-2 years administrative front office experience in a physician practice or health care setting preferred. Previouscustomer service experience required.
Required Skills:Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able tocommunicate and understand verbal and written English language and display a positive attitude while working in ateam setting.
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