Front Desk Coordinator of Racquet Sports
University of Pennsylvania

Philadelphia, Pennsylvania

Posted in Education and Training

Job Info

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job TitleFront Desk Coordinator of Racquet SportsJob Profile TitleCoordinator AJob Description SummaryFront Desk Coordinator of Hecht/Hamlin Tennis Center and Penn Squash Center will assist with all customer service and front desk operations.

This includes but is not limited to helping facilities remain fiscally responsible by assisting in customer service issues, monitoring our court booking systems (Club Automation and Club Locker), responding to voice/email messages received from patrons, and helping to enhance the experience of all members and guest of our facilities.

Also assisting with marketing and promotion of programs and activities via daily interaction with members and non-members of both facilities.

The position will be responsible for assisting the front desk staff and facilities during the evening and weekend shifts. During special events this person will be a point of contact for weekend internal and external events. This position will report directly to Assistant Manager of Racquet Centers..Job Description

Job Responsibilities

  • Assist with the court reservation applications in both the tennis and squash centers. This includes but is not limited to confirming the accuracy of both applications - all waivers have been completed, the correct number of players on court, and determining if payments were collected.

  • Assist with website emails received and all desk voice messages received daily.

  • Assist Assistant Manager with desk staff at both the tennis and squash centers. Educate all desk staff on programs and how to promote weekly and special events.

  • Provide customer service to both members and non-members utilizing the facilities. Enhance the program and private lesson experience for all, educate patrons of all programming that is provided, present facility tours to prospective members, and provide information on all programs and activities taking place at both facilities.

  • Front Desk responsibilities during events hosted at both facilities. Providing customer service and facility information to create a pleasant experience for all visitors.

  • Other duties and responsibilities as assigned.


  • Bachelor's Degree required. Preferably in Sports Administration, Recreation, Athletic/Recreation Administration.
  • 1 year to 2 years of direct experience in managing a recreation and/or athletic facility or equivalent combination of education and experience is required.
  • Experience supervising facilities staff a plus. American Red Cross Lifeguard Certification and American Red Cross CPR certification required.
  • Proficient with Microsoft Office Suite. Excellent written & oral communication skills.
  • Ability to work evenings, weekends, and/or holiday required. Regular schedule will be closing facilities Monday, Tuesday, and Wednesday.
  • The regular weekend schedule will be opening facility on Saturday and Sunday.

Application Requirement:A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.Targeted Pay Range:$41,000 commensurate with education and experienceJob Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of Recreation & Intercollegiate AthleticsPay Range$37,221.00 - $56,087.66

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit:

More Education and Training jobs

University of Miami
Miami, Florida
Posted 38 minutes ago

University of Miami
Coral Gables, Florida
Posted 38 minutes ago

The Stepping Stones Group
Fairfield, California
Posted 18 minutes ago


$5 e-gift card
Upload your resume and receive $5 to Dunkin’ on us!
*Available to the first 200 NEW users

Powered by Broadbean logo

*By registering with our site, you agree to our
Terms and Privacy Policy.

Share diversity job

Front Desk Coordinator of Racquet Sports is also posted to sites within our Diversity Job Network.

African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo