Financial Customer Service Representative
The Judge Group Inc.
Job Info
Location: Tempe, AZ
Salary: $21.00 USD Hourly - $24.00 USD Hourly
Description:
Our client is currently seeking a Financial Customer Service Representative
Job Type: Contract (12 months)
Location: Fully Remote (must be local to PHX, AZ)
Pay Rate: Negotiable
Contact: agomez@judge.com
Important: Cannot work with C2C
Summary:
The role involves facilitating processes, maintaining records, and resolving issues while ensuring compliance with regulations and policies.
This job will have the following responsibilities:
- Answer inbound communications to service accounts, fulfill requests, or address issues
- Determine target needs and provide resolution while maintaining a high standard of service
- Identify appropriate courses of action for more complex issues or disputes
- Handle standard documentation associated with daily activities, including processing, reviewing, or distributing materials
- Maintain and update department records either physically or within a system
- Streamline the workflow for other associates within the business unit through operational activities
- Identify and communicate process inefficiencies
- Review and maintain knowledge of any laws, regulations, and policies that affect specific job duties
- Utilize product, system, or process familiarity to resolve problems and handle customer requests
- 2 years of experience in Financial Services or Operations Support
- High School Diploma or GED
- Inbound call center experience
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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