Field Technician - Entry Level (Field Ops Academy) - Ashburn, VA
Lumen

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Field Technician role as part of our talents Field Operations and Network Implementation team. 

You will participate in our Field Ops Academy which is a robust 4-5-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. 

Field Technician I is an entry level position within the North America Operations organization.  This position involves basic level installation, decommissioning and troubleshooting problems of network equipment and circuits. Responsible for preventative and demand maintenance of the network, critical infrastructure, materials management, and becomes familiar with the company's systems and applications. In some instances, may be responsible for the outside plant network in a given geographic boundary, including metro and long-haul fibers.
 

The Main Responsibilities

•    Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials.
•    Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment.
•    Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment.
•    Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.
•    Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network.
•    Responsible for learning all of the systems and applications required to perform the job function adequately.
•    Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.
•    Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants
 

What We Look For in a Candidate

•    High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
•    Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
•    Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
•    Must maintain site security and cleanliness.
•    Must have PC skills and be well versed in Microsoft Windows and Office applications.
•    Must possess the ability to quickly learn corporate databases.
•    On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
•    A valid driver’s license
•    Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:
•    2+ years of relevant job experience 
•    Attention to detail with good organizational capabilities.
•    Ability to prioritize with good time management skills.

What to Expect Next

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/