Field Technician
BC Forward

Melbourne, Florida

Posted in IT

This job has expired.

Job Info

Field Technician

BCforward is seeking a highly motivated and experienced Field Technician at Melbourne, FL.Title: Field TechnicianLocation: Melbourne, FLDuration: 6 monthsJob Summary: Provides moderately complex technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).Essential Job Functions:

  • Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
  • Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  • Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance; updates information and changes as directed.
  • Works with less experienced technical and non-technical personnel on both routine and complex projects.
Basic Qualifications:
  • High school diploma or G.E.D.
  • One or more years of technical training in computer field
  • Six or more years of technical support experience
  • Experience working with company products and operating systems
  • Experience working with solving computer-related technical problems
  • Experience working with the company escalation policy
Other Qualifications:
  • Good interpersonal skills to interact with clients and team members
  • Good communication skills
  • Good organization skills to balance and prioritize work
  • Good analytical and problem solving skills
  • Leadership skills to guide and mentor the work of less experienced personnel
Work Environment:
  • Client or office environment
  • May require shift or weekend work
Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate. About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 143481 when responding to this ad.

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