Field Support Technician
BC Forward

Hanover, Pennsylvania

Posted in IT


This job has expired.

Job Info


BCforward is currently seeking a highly motivated Field Support Technician

Position: Field Support Technician

Location: Hanover, PA

Duration: 3 Months

Job Summary
Dispatch Coordinator(primary role) - you will be responsible for keeping track of our dispatch cases with Supplier(s), ensuring all tickets and projects that require a 3P tech to be dispatched to client site are properly assigned/tracked and monitored.
Attending bridge calls from our customers, and contacting the Supplier and dispatch tech. This is both a relationship management position as well as a dispatching position, so you must ensure our client is satisfied with the speed and accuracy of our service.
In addition to strong customer service skills, IT Troubleshoot skills are required and as well as great organizational skills to assist site support at plant as needed

Duties and Responsibilities
* Take calls and service requests for projects and tickets and arrange the servicing with the Supplier technicians and all involved parties
* Contact the technicians as needed and coordinate the request with our client
* Log all service requests and dispatches
* Ensure we are in compliance with all labor regulations
* Relay billing information to appropriate people
* Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues

Job Specifications:
Minimum education desired: Associate degree in related field of study
Years of relevant experience: 3-5 years in a technical support role

Knowledge, skills and abilities required:

* 3-5 years of relevant IT operational support experience
* Windows 10
Windows Server 2008/2012
* Active Directory, SCCM, Terminal Services
* Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.
* Strong organizational and prioritization skills
* Good written & verbal communication skills
* Strong technical documentation skills
* Ability to manage and operate under pressure professionally
* Passion for customer service
* At times will require after hours support

Minimum Qualifications Desired:
* Ability to work independently, with minimal step-by-step instructions from manager
* Fundamental knowledge of telecom and related equipment
* Ability to prepare oral and written reports and provide quality documentation
* Ability to effectively and carefully communicate and work through problems with customer on-site or remotely
* Strong problem-solving, analytical, critical thinking and organizational skills
* Ability to multitask in a dynamic, fast-paced environment

About BCforward:

BCforward began as IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customer's needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE-certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customer's specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 195128 when responding to this ad.

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This job has expired.

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