Field Services Team Lead
SAIC

Job Info

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Job ID: 215067

Location: MONTGOMERY , AL , US

Date Posted: 2021-04-05

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

Job Description:

SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. Join our team today as we Redefine Ingenuity.
 
Duties/Tasks:

•    Lead troubleshooting coordination on high priority incidents to drive issues to fastest possible resolution 
•    Be accountable for successful Incident Management 
•    Ensure that the day to day field services operations meet SLA’s and issues are proactively addressed
•    Work closely with peers across IT Operations to provide world class services to our clients 
•    Ensure all incidents are progressing and driving to resolution. 
•    Demonstrate depth of technical acumen, communication skills and an understanding of both business and IT priorities 
•    Understand the technical landscape of the environment and be able to define direction based on sound technical knowledge 
•    Clearly communicate with internal business owners and external partners
•    Participate in  technical bridge calls
•    Lead and provide oversite of local Field Services team, ensuring end-user satisfaction is maintained, along with program specific SLAs 
•    Lead will act as point of contact for customer questions and concerns for any aspect of the program

Qualifications

Required Education/Skills/Years of Experience:

•    Bachelor’s degree with 5 years of IT field services experience or an Associate’s Degree with 7 years
•    Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication 
•    Outstanding organizational skills 
•    Understanding of network infrastructure concepts, computer operating systems and familiarity with Microsoft products 
•    Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership 
•    Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease 
•    Possess proficient analytical, problem solving and decision making skills 
•    Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns
•    United States citizenship
•    Active CompTIA Security+ CE Certification
•    Current/Active Secret Security Clearance

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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