Field Services Support Technician
AmTrust Group

Cleveland, Ohio

Posted in Financial Services


This job has expired.

Job Info


Overview

The field support technician will work with Corporate Desktop/Level 2 and local IT teams to support end users. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base. Duties include but are not limited to:

Responsibilities

  • Oversee all aspects of the desktop environment for large groups of employees
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required


Qualifications

Required:
  • A+ Certification highly desirable
  • Experience with Windows XP/7
  • Knowledgeable in Microsoft Office Applications

Preferred:
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
  • Working knowledge with Helpdesk Ticketing Systems (TrackIt preferred )
  • Troubleshoot and installation of Laptops/PC, printers, and copiers
  • Experience working with Active Directory desirable
  • Printer Servers desirable
  • Windows Servers desirable
  • Basic Networking ( TCP/IP ) desirable
  • Cisco Phones desirable
  • Microsoft MCP ( MS Certifications ) desirable

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

#LI-MR1

#LI-TL1


This job has expired.

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