Field Service - Solution Architect - Global Salesforce
Slalom, LLC

Job Info

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Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 4th largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

An entrepreneurial and progressive leader to help lead the growth and success of our Field Service Lightning capability practice. As this leader will have deep expertise and experience navigating the sales and implementation process associated with Field Service Management engagements. They will provide the thought leadership, best practices for selling and delivery set the strategic direction this practice. This Practice Leader will be accountable for supporting the overall quality execution of business and technology consulting across all global Field Service Lightning Salesforce engagements. In addition, the Leader will help support enterprise-level Service and Support Transformation projects that include key Salesforce functionality associated with contact centers (Service Cloud, Community Cloud, CaaS, Cloud Telephony and Field Service Lightning).

Job Title: Field Service Lightning Solution Architect

• Accountability for the practice, including supporting the setting of the POV and strategic approach to growth for the practice as well as ensuring delivery quality, sales, recruiting, account management, consulting, and all operational aspects, including:
• Practice Building - Drive overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
• Team & Individual Development - Maximize team performance through an effective team approach that increases productivity and job satisfaction.
• Engagement Management - Manage engagement risk related to Field Service, project economics including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
• Utilization targets - ensuring that the entire practice exceeds targets of 65%+ for an emerging practice.
• 25-30% target utilization target leveraging expertise as the Subject Matter Expert (SME) and executive leadership on engagements.
• Responsible for the profitability of their Salesforce Field Service Lightning practice, with revenue target expectations of typically $12-20 million for the global practice.
• Identifies, creates, executes and drives the development of the most appropriate Salesforce offerings related to field service management, contact centers, service and support across all industries that drives revenue and pipeline growth. Oversees alignment of their practice resources to projects based on appropriate skills and availability, while being responsible for the overall utilization numbers of their global team.
• Provides oversight and governance of all sold and managed Salesforce Field Service Lightning projects through practice leadership and establishment of best practice process - as it relates to Slalom's global practice and the needs within the local markets.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements within their solutions and offerings.
• Builds and develops relationship / partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across global markets.
• Builds and develops relationships with Salesforce executives and field sales teams and owns account planning as well as key pursuits.
• Develops and supports the development of case studies and training enablement planning and materials; provides guidance for Salesforce Practice.
• Develops and supports the enhancements for delivery best practices, where appropriate, builds delivery templates, and white papers.
• Ideates with industry leaders on the best collaborative approach to scaling opportunities, growing teams and support of markets.
• Oversees quality assurance of project delivery where engaged.
• Manages the appropriate scale of the team to meet market needs and practice needs as a People Leader and Practice Leader.
• Collaborates with Alliance team to achieve expert status for their capability as well as tracking and ensuring appropriate ACV allocation.
• Responsible for hiring, People\Career Management, development and project staffing of the practice.
• Manages forecasting for the practice based on collaboration with local market leaders to determine appropriate growth targets and ensures success in attainment of these forecasts.
• Supports recruiting and onboarding of new employees for the practice.
• Travel Requirements: Willingness to travel up to 50%.

What You'll Bring

• 10+ years' experience in a large consulting environment
• Deep technical understanding of Salesforce Field Service Lightning with demonstrated leadership in both sales and delivery
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Exposure to Agile/Scrum and Waterfall methodologies
• Expert at project delivery, including all aspects of program management
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Expert communication (verbal and written)
• Advanced+ Capability leadership experience
• Expert business operations (e.g., invoicing, SOWs, margins, utilization)
• Skilled at managing multiple clients
• Excellent mentoring and leadership skills

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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