Field Service
Getinge

Job Info

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Provide high quality, customer focused troubleshooting and break-fix and maintenance services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.

Job Functions: (Primary "essential" duties and responsibilities)

• Provide on-site and remote troubleshooting, repair and technical support services to customers within assigned service territory.
• Provide preventative and other scheduled maintenance at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Assist sales personnel in marketing all Getinge equipment (joint calls, in-services, sales leads).
• Help maintain service contracts by focusing on high quality work and exceptional customer service and assist with the pursuit of contract renewals.
• Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Serve as technical mentor and field based training resources for Maintenance Technicians.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others.
• Accurately prepare and submit all required reports within required deadlines.
• Meet or exceed all KPI requirements established for the position, region or division.
• Maintain expenses and required inventory within guidelines and limits established by the Area Manager, Service.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge's published warranty and maintenance contract policies.
• Satisfactorily complete all training as required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Perform other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Technically proficient in using schematics, checklists, system diagrams and associated tools to perform maintenance and repair of electronic, mechanical, hydraulic, pneumatic or plumbing systems. Military avionics or electro-mechanical experience will be highly considered
• Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
• Proficiency in the use of hand tools and electronic test equipment
• Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications.
• Demonstrated strong verbal and written communication skills in a customer facing work environment.
• Demonstrated experience working independently, performing required tasks with minimum supervision.
• Ability to follow documented procedures and protocol applicable to day-to-day job duties as well as regulatory requirements.
• Able to work a flexible schedule when required based on customer requirements and accessibility protocols.
• Must have a valid drivers license.
• Ability to consistently comply with all customer required vendor credentialing processes and protocols.
• Ability to work in close working quarters using both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and/or kneeling.
• Able to lift at least 75 lbs.

Minimum Requirements:

• Associates' Degree in a technical discipline (Electronics, Electro-Mechanical, Biomedical Engineering, and/or technical discipline) or equivalent (i.e. military training program), or equivalent combination of education and experience.
• 3+ years related experience in a field-based technical service role or technical maintenance/repair position, preferably in the medical/life science device industry.

Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone. Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise.

#CB

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company.

This job has expired.