Field Account Specialist
Sonepar USA

Job Info


Field Account Specialist


Irving, TX


About Crawford:


If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, “Whatever it Takes!”  through our mindset competencies below:


Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve



Account Representative is responsible for inbound and outbound sales calls.  This individual will handle current and potential customers with the goal of generating revenue.  Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior

  • Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Seize opportunities to upsell products and services when they arise
  • Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
  • Keep records of all conversations via CRM database in a comprehensible way
  • Frequently attend educational seminar/training to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Understand marketing campaigns and communicating those to customers
  • Setup and Maintain SPA’s
  • Promote and Setup Customer Digital Platforms
  • Utilize CRM as the customer management tool




  • 3+ Years of Sales or previous experience in an outbound sales call role
  • Basic Navigation of Eclipse, SSM and Microsoft Office
  • Knowledgeable of electrical products and electrical distribution
  • Strong phone and verbal communication skills along with active listening
  • Ability to use CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Able to work in a team environment


Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

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