Facilities Support Coordinator
Chipotle

Columbus, Ohio

Posted in Retail
about 1 month ago


This job has expired.

Job Info


Facilities Support Coordinator (20029708)
Description

THE OPPORTUNITY

The Facilities Support Coordinator receives and responds to restaurant
facilities work orders that arrive primarily through the platform used for
Facilities. The FSC responds to restaurants, Facilities Specialists and vendors
via the platform, phone and email. The FSC has a strong sense of urgency,
attention to detail and great customer service skills.

WHAT YOU'LL DO

In addition to following Chipotle's policies and procedures, principal
accountabilities include, but are not limited to:

  • Respond to and
    process work orders immediately to achieve rapid response times with
    restaurants, Facilities Specialists and vendors

  • Contribute to
    a culture of rapid turnaround, and extremely high-quality customer service for
    our restaurant managers and Facilities Specialist Team.

  • Review,
    analyze and re-categorize work orders as necessary

  • Call
    restaurant managers for clarification of work orders and offer troubleshooting
    tips to resolve issue

  • Enforce
    standards with Facilities Specialist Team in terms of timeliness and multiple
    queue management

  • Identify
    issues and problems that arise within the platform used to track and trace work
    orders

  • Train
    operations teams on how to use the platform and efficiently execute work orders

  • Schedule and
    coordinate Preventative Maintenance, New Store Walkthrough visits and other
    meetings, as needed

  • Reduce administrative
    work required of and performed by Facilities Specialists

  • Following
    through on all work orders to ensure completion of every level/priority

WHAT YOU'LL BRING TO THE TABLE

  • Be available to
    work regular & non-traditional hours, including nights, weekends and some
    holidays. Shifts can be scheduled as early as 5AM and nights shifts can run
    until 12:00AM.

  • Have the ability
    to handle a high volume of work orders and phone calls daily

  • Have excellent
    customer service skills

  • Have excellent
    written and verbal communication skills with strong attention to detail,
    organization and time management

  • Possess the
    desire and ability to work collaboratively in a team environment

  • Be able to work
    independently and efficiently

  • Have the
    ability to use a PC, along with MS Office Suite software

  • Have a sense of
    urgency when completing multiple tasks at once

  • Preferred
    B.A./B.S. in related field; OR equivalent experience

  • Knowledge of
    restaurant operations a plus

  • Technical
    knowledge of restaurant equipment a plus

  • Have a desire
    for continuous learning and self-improvement

  • Excellent
    verbal and written skills

  • Minimum typing
    speed of 40 words per minute

  • Restaurant: 1
    year (Preferred)

  • Customer
    Service: 1 year (Preferred)

  • Microsoft
    Office: 1 year (Preferred)

  • Administrative:
    1 year (Preferred)

CULTIVATING A BETTER WORLD

Food served fast doesn't have to be a
typical fast food experience. Chipotle
has always done things differently, both in and out of our restaurants. We're
changing the face of fast food, starting conversations, and directly supporting
efforts to shift the future of farming and food. We hope you'll join us as we
continue to learn, evolve, and shape what comes next on our mission to make
better food accessible to everyone.

WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better
world by serving responsibly sourced, classically-cooked, real food with
wholesome ingredients without artificial colors, flavors or preservatives.
Chipotle had over 2,650 restaurants as of June 30, 2020, in the United States,
Canada, the United Kingdom, France and Germany and is the only restaurant
company of its size that owns and operates all its restaurants. With more than
91,000 employees passionate about providing a great guest experience, Chipotle
is a longtime leader and innovator in the food industry. Chipotle is committed
to making its food more accessible to everyone while continuing to be a brand
with a demonstrated purpose as it leads the way in digital, technology and
sustainable business practices. Steve Ells, founder and former executive
chairman, first opened Chipotle with a single restaurant in Denver, Colorado in
1993. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

Primary Location: Ohio - Columbus - 8887 - 191 W Nationwide-(08887)

Work Location:
8887 - 191 W Nationwide-(08887)
191 W Nationwide Blvd
Columbus 43215


This job has expired.
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