Enterprise Operations Support Engineer
Facebook App

Washington, District of Columbia

Posted in Retail


Job Info


Enterprise Engineering Engagement delivers internal end-user technical support that drives productivity at Meta. We are a dynamic, diverse and globally dispersed team of IT professionals. Our mission is to unlock every individual's productivity. We are seeking a technical resource to diagnose complex technical issues impacting users across Meta and to design or influence the design of solutions across technical teams and partners.Successful candidates will have a broad and deep technical background to draw from; the ability to build strong relationships at all levels and influence teams is critical; is a self-starting, intellectually curious, and creative individual comfortable with operating in ambiguity.

Enterprise Operations Support Engineer Responsibilities:

  • Build partnerships across multiple cross functional teams and functions to ensure Engagement strategy and priorities are met
  • Provide operational context to leadership across teams and offer key input for strategic decisions
  • Serve as a key Enterprise Operations Point of contact for cross-functional & organizational partners collaborating on joint efforts
  • Provides direct input into cross-functional/Organization strategic vision, scoping of requirements, implementation, and incident response
  • Intake high priority initiatives
  • Build matrixed cross functional teams
  • Influence direction and timelines
  • Ensure minimal impact to end users
  • Lobbies and wins resources
  • Serve as Security point of contact for the Engagement organization
  • Provide peer leadership and expertise over a broad operational area, acting as an escalation point and technical leader, proactively addressing service and process gaps as they arise while building long-term solutions to address them
  • Diagnose complex technical and business problems and implement creative solutions
  • Identify large scale problems and propose solutions
  • Drive delivery of technical solutions
  • Build technical programs that enable Engagement strategy
  • Ability to travel within the US and internationally. Up to 25%


Minimum Qualifications:

  • Demonstrated knowledge to use data and analytics to support decision making
  • 8+ years experience in support & troubleshooting Linux, Windows & Mac OS platforms including mobile devices running Apple iOS & Android OS flavors (IC7 10+)
  • Experience guiding/implementing security policy and procedures
  • Dedicated, interest and experienced in a matrixed IT organization, keeping pace with Facebook's explosive growth
  • Effective business acumen and working knowledge of applications/business processes
  • 5+ years experience creating and driving technical programs
  • 5+ years experience in advanced user facing support position(s)
  • Bachelor's degree in MIS, CIS or equivalent technical work experience
  • Experience to synthesize business and technical needs across locations and drive solution delivery
  • Experience managing issue resolution including prioritization on time sensitive problems and escalations with corporate
  • 5+ years of experience in supporting one or more IT infrastructure areas such as Hardware, Networking, Firewalls, Active Directory, LDAP, DB fundamentals, and backup/storage


Preferred Qualifications:

  • Experience leading teams/Senior ICs




Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.



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