e-Commerce Operations Lead
Goodwill Southern California

Los Angeles, California

Posted in Not for Profit and Charities


This job has expired.

Job Info


Job Description
Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal!

The E-Commerce Lead assists the E-Commerce Supervisor in the efficient operation of Goodwill's E-Commerce account operations and leads staff to achieve established goals for sales, production, customer service, payroll, safety and expense control. Goodwill Southern California greatly values our employees' health and well-being. Per company Policy, all our employees are required to be fully vaccinated for Covid 19.

Essential Duties & Responsibilities

  • Assists in maintaining inventory rotation schedules.
  • Processes orders and shipping of goods.
  • Provide E-Commerce operations team with customer feedback.
  • Supervises 5-7 associates.
  • Responds to customer questions and resolves concerns as needed.
  • Maintains structural, electrical and equipment of operation as needed.
  • Leads, coaches and counsels staff.
  • Master of operations production flow.
  • Administers seller side of E-Commerce sales channels.
  • Administers NOS inventory management system.
  • Performs daily Operations Associate duties as needed.
  • Loads and unloads trucks.
  • Education & Experience
    • 1-2 years of supervisory experience.
    • 1-2 years of e-commerce experience.
    • High school diploma or general education degree (GED) preferred.
    • Shift flexibility and overtime when needed.
    • Ability to handle confidential information.
    • Ability to work with minimal supervision.
    • Punctual and dependable attendance.
    • Free from alcohol and drug abuse.
    • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
    • Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.
    • Evening and weekend availability required.
    • Background and Drug Screen required.
    • Covid Vaccination Verification required.

    Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
    Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
    Equal Employment Opportunity
    Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
    Nondiscrimination on the Basis of Disabilities
    In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
    It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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