The Toro Company
Reporting to the Director of Operations,assures that the distribution center meets customer service level agreements while meeting productivity and budget targets. Develops long and short-range operations plans to assure the distribution center can support Division/Corporate seasonal demands and parts strategies. Assures that production resources are properly managed to meet customer needs in a cost-effective manner.
Responsible for the accurate and on-time processing and shipping of 500,000+ service parts orders totaling over $350 million in annual sales to thousands of .com customers, mass accounts, 4,500+ dealers, 2000+ rental accounts, 130 distributors worldwide, and all related customer service needs (over 100,000 direct contacts per year. Directly supervise 8-10 exempt supervisors and indirectly supervise up to 200 production employees.
DUTIES AND RESPONSIBILITIES:
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