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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The University of Miami has great opportunity for a Director, Student Account Services to work at the Coral Gables Campus.
Under the direction of the Assistant Controller, Student Accounts the Director, leads and executes the operational activities within the Office of Student Accounts which includes billing of student accounts receivables, validation of tuition/fee charges, management of outsourced payment plans, approval/processing involving data transfers, and compliance with IRS regulations for tax forms generated. Additionally, the director provides direction and leadership in student financial management, student accounts fiscal policies, maintains standard student financial accounting procedures and high-quality thorough customer service to external departments, students, delegates, and leadership.
CORE JOB FUNCTIONS
Manages, hires, supervises, trains, evaluates, and disciplines student account staff members. Provides thorough specialized student accounts service to students and delegates, and university executive leadership, upon request. Demonstrates proficiency with student financial concepts to support student accounts operational processes and services to ensure daily team tasks are completed. Exercises authority to provide special payment arrangements on behalf of the University. Resolves complex student problems and questions regarding student finances. Directs and approves the processing of student account adjustments, deposits, refunds, and holds. Oversees and provides support for applicable IRS forms and assistance with year-end audit requests. Coordinates and provides other departments with student accounts guidance and support. Establishes and continuously assesses to maintain the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within their assigned task and responsibilities including university policy and procedures. Maintains standard operation procedures for the Office of Student Accounts.
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