Director, Product Management, Customer Connections

Seattle, Washington

Posted in IT
21 days ago

Job Info

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking for a Director of Product Management to help create the future of how businesses and consumers communicate. We are at a turning point for person-to-business communication. While connecting with friends has never been easier, calling a business still often involves waiting on hold, delayed responses, and repetitive menus. We know that messaging is better for people and for businesses, and we are searching for a product leader to help shape business messaging to be as effortless as sending a message to a friend. The broader Ads and Business Products team at Facebook serves the 200 million businesses who use our free business tools, and the 10+ million who run paid ads on our platforms. A key component to enabling this vision will be to create a customer identity management platform. This platform will need to scale from the smallest businesses to much more sophisticated businesses, bring in data from first and third party data sources, organize and map this data so it can be presented to the business at the right moment to make conversations with customers as personal and contextual as conversations with friends.This role requires building out a PM team across and then leading this team to build world-class messaging tools for one of the largest communities of Businesses in the world across some of the most widely used messaging channels. Our belief in the importance of this work is stronger than ever as businesses accelerate their transition from offline to online, and need to find new ways to communicate and engage with customers.

<ul><li>Develop strategy on all topics related to messaging tools for businesses</li><li>Develop execution plans on all topics related to tools for businesses messaging</li><li>Establish shared vision across the company by building consensus on priorities leading to product execution</li><li>Understand Facebook's strategic and competitive position and deliver products that are recognized best in the industry</li><li>Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm</li><li>Build and Manage a team of PM Leaders to innovate and execute product initiatives across the company</li><li>Coordinate strategy and execution across a wide variety of teams across the company</li></ul>

<ul><li>10+ years Product Management experience</li><li>10+ years of experience taking a product idea from concept through launch</li><li>5+ years experience managing a team of 5 or more PMs</li><li>Demonstrated organizational and analytical experience</li><li>Proven communication and analytical skills</li><li>BS/BA Computer Science or Equivalent</li></ul>

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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