Building Bridges, Moving Ahead
Work hard. Play hard. Breathe Easy. That's a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.
Summary
The Director of Customer Service Support Operations manages all activities and processes which provide customer support specific to all types of dispute investigations. Additionally, this role provides leadership and oversight of outbound letters template management and fulfillment processes. Leadership responsibility includes 4 direct reports and 45-50 indirect reports across 4 teams: Disputes Team, Fraud Team, ACDV Team, and Letters Team.
Responsibilities
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