Digital Operations Associate
Webster Bank

Job Info

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Job Description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Summary of Duties:

This is an exciting opportunity to grow your career in Banking Operations and experience a high performing, team-oriented environment. As a multi-tasker with a keen eye for detail, you will perform many activities related to supporting our Digital Online Banking products that serve consumers, micro business, and small business clientele. You will provide back-office support to our Digital platform/products such as: online account opening, placing and lifting holds, and external account verifications. You will collaborate frequently with other lines of business to ensure a positive customer experience.

As the Digital Client Support Associate you will perform day-to-day activities related to client inquiries, manual reviews and call backs to support digital account opening and maintenance activities. You will be required to meet standard call SLAs and escalate complex issues to a supervisor

• Apply new account holds, manually open new accounts as needed
  
• Perform TransferNow external account verifications and lift transaction holds where applicable
  
• Perform transactions on behalf of clients: complete due diligence and prepare external transfers via ACH or Wire
  
• Perform account maintenance such as, but not limited to, product type changes, add/remove joint owner(s), add/remove beneficiaries, address changes, zero balance closeouts, and decedent closeouts
  
• Support client inquiries during peak times
  
• Ensure compliance with all regulations, policies, and procedures
  

Skills/Education/Experience Requirements:

• At least 2 years of online banking or comparable operations experience
  
• Proven customer service skills
  
• Excellent verbal and written communication skills
  
• Attention to detail and strong organizational skills required
  
• Practical knowledge of MS Office (Excel, Access, PowerPoint, Word, Teams) is required.
  
• Utilize communication and problem-solving skills to effectively communicate and service customers using the telephone and secure messaging
  
• Hybrid schedule: Southington, CT or Jericho, NY
  

The estimated salary range for this position is $20.00 to $22.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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