Desktop Support Technician 2
PayPal Inc.

Job Info

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Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:
The Employee Technology Support role is responsible for providing a completely successful and secure end-to-end solution for technology requests or issues coming from the PayPal workforce and from PayPal technology infrastructure, while ensuring PayPal's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

As a member of the EUX Team, you will interface daily with employees , IT infrastructure, endpoint technology, as well as other IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined , and thrives solving technical issues in a timely manner.

Job Description:

Job Description Summary

The Employee Technology Support role is responsible for providing a completely successful and secure end-to-end solution for technology requests or issues coming from the PayPal workforce and from PayPal technology infrastructure, while ensuring PayPal's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

As a member of the EUX Team, you will interface daily with employees , IT infrastructure, endpoint technology, as well as other IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined , and thrives solving technical issues in a timely manner.

Core responsibilities include but are not limited to:



Provides technical support to employees for network infrastructure and internal systems software and hardware. Installs, configures, secures, and troubleshoots desktop systems, workstations, servers, and network issues in a diverse environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

• Ticket & queue management ITSM (Remedy), Service Now

• Provide local/in-person technical support for Executive level clients and assistants

• Provide ad-hoc off-site event support for executives to facilitate meetings and productivities.

• Available to be on-call for escalated requests occurring during non-business hours (where scheduled)

• Ability to communicate with Executive customer base, management, and other IT functional areas.

• Contribute to the development and growth of the EUX

• Has the potential to lead projects

• Provides excellent customer service and can diffuse heightened end-user sensitivity

• Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, project management, and root cause analysis.

Must have:

• 2+ years' experience working in an IT support function

• Extensive experience with Windows, Mac OS X and mobile technologies

• Experience supporting Microsoft Office and Exchange/Outlook

Desirable :

• Current Microsoft operating systems

• Current MacOS operating systems

• Apple iOS, Android

• Remedy ITSM, ServiceNow, Salesforce, or similar workflow management tool(s)

• Microsoft Exchange

• Microsoft Office 365 suite

• Video conferencing technologies, Polycom, Lifesize, Microsoft Teams

• Audio conferencing technologies

• Video/audio streaming

• Remote and/or collaborative web technologies

• TCP/IP networking

• PowerShell

• Active Directory

• Wireless technologies

• VPN technologies

• PC, mobile, and network security

• Telecommunications

• Printing technologies

Education:

Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field

OR

MCSE or MSTSC, other technical certifications, ITIL certification.

Equivalent relevant experience and diplomas may also substitute for a degree.

Character

• Acts with Integrity and Trust

• Focus on Results

• Drives for Results

• Focuses on Community and Customer Needs

• Manages Execution

• Makes Effective Decisions

• Manages Process

Interpersonal Skills

• Builds Relationships

• Communicates Effectively

• Relates technical issues to the workforce using non-technical terms

Leading Organizational Change

• Deals with Ambiguity

• Personal Capability

• Demonstrates Intellectual Capability

• Innovates

• Knows PayPal and represents our vision and mission

Subsidiary:
PayPal

Travel Percent:
0

Primary Location:
Wilmington, Delaware, United States of America

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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