Desktop Support
The Judge Group Inc.

Los Angeles, California

Posted in IT


This job has expired.

Job Info


Location: Los Angeles, CA
Description:
Title: Desktop Support

Location: Panorama City, CA

Job Description:

  • ECS - Desktop Support - Int Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees.
  • In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk.
  • For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees:
  • Incident tickets: all secondary break fix requests for electronic desktop equipment and
  • Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g., building/installing computers for a new office.
  • Each level includes the skills and duties from the previous level.
  • Essential Functions: Accepts trouble reports including such activities as:
  • handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.
Contact: jkumar@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

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