Customer Support Analyst I
MAHLE Engine Components USA, Inc.

Job Info

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Go further, faster and be #StrongerTogether! We are more successful together. This is why you have the opportunity to become a star in our team.

Our passion makes us a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. Our product portfolio addresses all crucial issues related to powertrain and air conditioning technology - both for e-mobility and vehicles with combustion engines. Today, more than 77,000 employees work on innovative products throughout 160 production locations and 16 major development centers. Our goal is to shape the mobility of tomorrow - let's be #StrongerTogether. Join our team MAHLE.

Your Role & Responsibilities

• Provide IT with information to create customer master records
• Populate material master sales views
• Create and maintain customer material information records
• Create and maintain scheduling agreements
• Create and maintain customer-specific work instructions
• Responsible for processing shipments and invoices
• Track customer delivery performance
• Review and maintain customer website information (as needed)
• Compare price list provided by Sales against pricing in the scheduling agreement
• Update pricing in the scheduling agreement ASN text (Caterpillar only)
• Review and troubleshoot the status of incoming EDI
• Monitor and troubleshoot outgoing EDI transmissions
• Assist with returnable dunnage issues
• Create and modify prototypes finished product
• Process customer returns
• Communicate freight scheduling with Shipping
• Organize and track expedited freight
• Process identified accounts receivable issues (freight charges, returns, etc.)
• Coordinate engineering and packaging changes with production scheduling
• Resolve delivery performance differences with customer locations
• Participate in customer visits as necessary

Your Skills & Strengths
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

This job has expired.