Customer Success Manager - CAM Software
Hypertherm

Job Info

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CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

Customer Success Manager

The position of Customer Success Manager is a new role to Hypertherm. We are excited to share this opportunity with you because it is the first role that we have around customer success/end user experience in combination with the global software initiative. The Customer Success Manager role is part of a high growth area of the Hypertherm business.

Hypertherm's mission is to provide customers with the best software and industrial cutting solutions in the industry. We are a 100% Associate-owned. Globally focused, we design, manufacture, and support the world's leading cutting solutions, with a proud history of no-layoffs for over 50 years.

As our new Customer Success Manager, you will:

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  Proactively ensure customer onboarding process is completed, including commissioning software solutions, and directly upskill or coordinate customer training.
  
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  Accelerate value delivery to customers, develop and maintain relationships and increase customer advocacy.
  
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  Communicate value to customers through formal and informal means. Serve as an effective liaison between sales, technical support, and applications to increase customer satisfaction. Maintain a high degree of Hypertherm CAD/CAM Software and mechanized cutting applications knowledge.
  
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  Provide feedback to continuously improve existing processes. Influence organization as an early adopter of new process, technology, and tools.
  
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  Engage team in professional cross-collaboration, including completion of testing and validation required by Business and Functional teams.
  
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  Coordinate and execute renewal, recapture, and expansion campaigns.
  
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  Collaborate with Sales team on key and strategic account development, focusing on health, adoption, and expansion.
  
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  Enjoy working with a diverse group of people in a challenging market where no two days are the same.
  

Who you are and the experience you will bring:

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  Bachelor's degree with 5-7 years industry experience or 7-10 years sales or technical experience.
  
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  Experience training and troubleshooting software products.
  
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  Proven capabilities on consultative selling and process improvement.
  
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  Strong competency in Sales process fundamentals.
  
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  Excellent verbal and written communication skills.
  
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  Experience with CRM software. Strong computer skills (MS Office /MS Teams).
  
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  Independently motivated and self-starter.
  
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  High level of critical thinking.
  
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  High level credibility with peers as a Peer Leader/Team Player.
  
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  Spanish speaking - required.
  

Preferred experience that differentiates you:

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  Experience with subscriptions / ecommerce management software.
  
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  Fluency in English with French or Portuguese as a 2nd language.
  

Location: Remote/Home Office Geographically located in the United States to manage territory effectively.

Travel: 10% to 20%

Besides our incredible culture, some of the benefits you can expect with a career at Hypertherm:

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  Global, 100% employee-owned company for over 50 years
  
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  Profit-Sharing
  
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  Employee Stock Ownership
  
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  Four days/year Community Service Time
  
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  Strong commitment to Environmental Stewardship
  
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  Stable, growing organization with a no-layoff philosophy
  

Hypertherm is proud to be an Equal Opportunity Employer and we welcome all applications. All employment decisions are based on business need, job requirements and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

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