Customer Success Manager
SpaceIQ

Job Info

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Company Overview:

SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can do their best work, come to SpaceIQ. Our mission is to help businesses of all sizes reach their full potential by creating great workplaces that attract and retain the talent they need to grow and succeed. If you are looking for a dynamic, entrepreneurial career opportunity, join SpaceIQ and our suite of products: Archibus, Serraview and SiQ in transforming the workplace.

Position Summary:

Customer Success Manager (CSM) is responsible for ensuring customers are delighted with the business value realized through the use of our products. The CSM primarily achieves this by understanding the strategic goals and direction of customers and our products role in the strategy, maximizing adoption and realized value, and ensuring exceptional customer results through coordination of the various internal groups working on behalf of customers. The ideal candidate has demonstrated success in building and executing customer strategic roadmaps, exceptional retention and account growth, and applying customer success best practices. Existing knowledge of workplace transformation best practices is a plus.

Essential Functions/Primary Duties:

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Essential functions and primary duties may vary, but include:

• Comply with established company policies and procedures, objectives, project management requirements, safety and environmental standards
• Oversee customer onboarding to ensure customer expectations are meet and the customer is ready to gain substantial value upon launch
• Develop a success plan with the customer on how the products and services advance strategic and business goals
• Monitor and update the success plan through regular communication and review with the customer and relevant internal groups
• Drive exceptional customer satisfaction and take action to alleviate realized or potential concerns
• Be an advocate for the customer across the various groups and ensure the demonstration of exceptional customer service on behalf of the organization
• Look for opportunities for customers to realize more value through the use of our products and services
• Be a thought leader in using our solutions to drive workplace transformation and more effective workplace management
• Translate strategic and business requirements for consumption by internal groups
• Maintain proper documentation of customer success related activities and outcomes
• Perform other duties as may be assigned.

Qualifications:

• Customer success processes, deliverable's and best practices
• Strategic planning and transformation road maps
• Implementation and use of SaaS solutions in an enterprise environment
• Business tools such as Gainsight, Salesforce CRM, PowerPoint, Excel and Word.

Ability to:

• Take ownership of assigned responsibilities and independently execute while using good-judgement when to seek help to ensure successful outcomes
• Communicate clearly, effectively and diplomatically both orally or in writing with customers and internally
• Manage multiple customers, activities and issues through exceptional organizational and time management skills
• Exhibit superior customer focus and professionalism even in stressful situations
• Provide leadership and influence others to achieve exceptional results and meet /exceed customer expectations
• Adapt to changes in priority and effectively align efforts for successful execution

Experience:

• 10+ years of customer management experience in the software industry.
• Experience in consulting or workplace management is a plus. Must have demonstrated experience in successfully managing multiple enterprise customers while achieving high levels of customer satisfaction and growing customer engagement.

Education / Training:

Bachelors degree in technical, business or industry discipline.

Benefits:

• Health, Dental, & Vision
  • Dependent, Spousal and Domestic Partner coverage available
  • Up to $1000 Company HSA Contribution
  • Medical, Dependent Care and Limited FSA Accounts

• Income Protection and Replacement - 100% Company Paid
  • Short Term Disability
  • Long Term Disability
  • Life Insurance

• Cash accumulation and Work/Life balance
  • Up to 4% - 401(k) company match (immediate 100% vesting)
  • 10 Paid Holidays
  • Flexible PTO
  • 2 Weeks Parental Leave

What's in it for you:

• Be a part of a company that is changing the workplace.
• Be a part of a fast-paced global team.
• Twice a week, virtual fitness classes.
• Women's Club.
• Awesome New Hire Welcome Package.

* Please note that this position is 100% remote.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

This job has expired.