Customer Success Manager
Hays

Job Info

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The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Customer Success Manager in Chicago, IL .

Role Description

Identify and target potential strategic Customers, including Franchisee Organizations, industry associations, Corporate Field Offices, and other influential organizations within the QSR industry to drive growth.
Develop and execute a comprehensive Customer development strategy to establish and nurture long-term relationships with key Customers.
Collaborate with cross-functional teams, including sales, marketing, and product development to define Customer requirements and align solutions with Customer needs.
Conduct market research and analysis to identify Customer opportunities, competitive landscape, and industry trends.
Negotiate and finalize Customer agreements, ensuring mutually beneficial terms and conditions.
Serve as the main point of contact for assigned Brands, building strong relationships and providing ongoing support and guidance.
Drive Customer engagement by developing joint marketing initiatives, co-branded collateral, and demand generation activities.
Collaborate with Customers to identify and pursue new business opportunities, develop joint value propositions, and close deals.
Track, report, and take action on Customer adoption, usage, and other key metrics, providing regular updates to senior management and stakeholders
Use Customer engagement information to proactively ensure customer usage of the solution to minimize churn.
Stay updated on industry developments and emerging technologies, identifying potential partnership opportunities to enhance the platform's capabilities.
As expansion occurs into the assigned Brands, build a team to manage roll-out and ongoing maintenance of Customers, including regularly scheduled meetings to ensure customer satisfaction and engagement.

SKILLS & REQUIREMENTS

Bachelor's degree in business, marketing, or a related field.
Proven experience in Customer development, business development, or strategic alliances, preferably within the technology or software industry.
Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
Strong network of industry contacts and an ability to quickly establish credibility with potential Customers.
Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
Results-driven mindset with a track record of meeting or exceeding revenue targets through successful Customer engagements.
Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
Self-motivated, proactive, and able to work independently with minimal supervision.
Travel will be required to meet with Customers and attend industry events.
Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1160854 - Ross Fishbein

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