Customer Service Representative (Data Entry)

Oriskany, New York

Posted in Recruitment Consultancy

This job has expired.

Job Info

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Seeking a Customer Service Representative (Data Entry) in Oriskany , NY.

Role Description
Global Operations (Global Ops) focuses on creating positive experiences for customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In this role you will review Group Life claims submission for completeness and accuracy. Records data in the Group Life Claims system for adjudication and determines if claim documentation will need to be reviewed by a Claim Examiner. Handles telephone inquiries to assist callers with the claim process
• Handles telephone inquiries from policyholders, beneficiaries, attorneys and families of deceased employees.
• Checks Group Life claim documentation or other company forms for completeness and accuracy.
• Evaluate Group Life claim submissions for accuracy to ensure correct claim payment.
• Evaluate Group Life claim submissions to identify situations requiring referral to Claim Examiner.
• Reviews data from various sources, including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS).
• Provide guidance to beneficiaries on claim processes and resolve customer issues swiftly and thoroughly.
• Completes all work within turnaround time to meet department and customer objectives.
• Maintain production and quality standards.
• Ensure compliance with state regulations for Group life claims by sending appropriate notifications.
• Perform support functions as needed.
• Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.
• Mentor Reviewers as needed

Skills & Requirements
• Strong data entry skills required.
• Excellent oral and written communication skills.
• Ability to adjust to multiple demands and shifting priorities
• Preferred: College Degree

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information. #1115863

This job has expired.

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