Customer Service Representative
Waste Industries
Job Info
The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
Key Responsibilites:
- Provide excellent customer service; professional, courteous
- Intermediate to advanced computer, data entry and math skills are needed
- Detail orientated
- Ability to read a tape measure and use a calculator
- Comfortable with answering phones, facing customers and working outside intermittently.
- Strong time management with the ability to multi-task
- Evaluate material to determine cost of disposal
- Create tickets for materials being dropped off
- Collect payment and balance drawer at the end of every day
- Answer customers' questions and provide quotes for disposal
- Follow all safety policies and procedures.
- Available on occasional Saturdays - Rotated
- Perform other duties as assigned.
Knowledge, Skills and Abilities:
• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
This job has expired.
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