Customer Service Representative
NDX, LLC

Job Info

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Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Customer Service Representative.


The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

 

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner while displaying appropriate phone etiquette
• Promptly relay issues and concerns to appropriate area
• Be courteous and treat external as well as internal customers with respect
• Organize work area for highest function and efficiency
• Ability to effectively use lab management software address customer needs
• All other duties as assigned
• Assist with training new hires on call handling protocol and lab management software

 

Skills and Abilities Required: 

• Must be able to fluently read, write, speak and understand English (copy from 1)
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive attitude
• Takes initiative
• Exemplify the Keller core values
• Excellent listening Skills
• Attention to detail and accuracy

 

Minimum Education and Experience Required: 

• Required: High school diploma or GED equivalent
• Preferred: Minimum 12 months experience in a customer service/call center role
• MS Office Skills (Outlook, Word, Excel)

 

Competencies:

• Strong Communication Skills
• Customer Focus
• Problem Solving
• Decision Quality
• Willingness to Learn
• Productive Work Habits

 

            Hazardous Materials or Equipment Used:

• General Office Equipment

 

            Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds

This job has expired.